“There is only one boss. The customer. And he/she can fire anybody in the company simply by spending his/her money somewhere else” Sam Walton
THAT'S CUSTOMER SERVICE
Ray and Laura Miller have over 20 years experience in the development and implementation of customer service and training solutions, and they know you have a choice. “You can compete and fight for every customer, drop prices, add gimmicks, spend a fortune bringing them in the front door, while they quietly leave through the back door… or… you can dare to be different and differentiate your business by becoming a Customer-Focused Organization.”
As trained facilitators of this proven customer service program, the Leader's Edge team invites you to bring a customized version of the “That’s Customer Service” program into your organization, and witness the results firsthand!
The Process:
This outstanding customer focused program uses a 4 step approach and takes you through the 12 proven “best practices” strategies to create customer focus throughout your entire organization. Presenting detailed explanations, real world examples, stories and case studies, the program enables you to create your own Customer Focus strategy and implementation plan.
Step 1 - Develop strategy and implementation plan
Step 2 - Set up service excellence structure
Step 3 - Roll out training
Step 4 - Implement plan
The Outcome:
With a customer-focused organization, you can expect to see these benefits:
- Customer Focus: we understand the essential building blocks of Customer Focus—we know how to measure it, train it, deploy it, and communicate it!
- Customer-Focused: we “live it” when providing Customer Focus to our clients. We are seasoned in our business and our ability to provide outstanding customer service is one of the reasons we’ve been successful.
- Approach: we don’t come into an initiative with all the answers, we learn and adapt based on what the data and you, the client tells us, and we use it to shape the right Customer Focus for you—and your customers.
- Customization: our approach is anchored in proven methods and principles, yet shaped to your needs.
- Impact: we do everything we can to ensure the work we do is geared toward building and embedding a sustainable culture of customer focus which has a significant positive impact on your long-term success.
- Reach: access to complementary, additional specialist resources in our fully loaded network, if and when required (e.g. communications, customer satisfaction surveying, process management) to ensure full integration.
Are you ready to focus?
If you are interested in learning more about That's Customer Focus or any of our other specialized or customized Customer Service programs please call us at (250) 658- 0382 or email us at info@leadersedge.ca. A friendly and knowledgeable Leader's Edge will be happy to answer any questions.
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